Account Management IT / Data centric Analysis in North Lauderdale, FL at Teleperformance US

Date Posted: 4/16/2021

Job Snapshot

Job Description



Proactively manage business customer relationships and provide insight on usage, needs and value added services and products.  



  • Customer management including proactive outbound communication
  • Compile specifications, requirements and other customer specific documentation, usage, specifications and insights
  • Provide creative recommendations to customers, including additional or alternate products or services
  • Track and manage scope, schedule and costs for project implementation
  • Manage tasks and deliverables from customer and client
  • Analyze customer reports and make suggestions to optimize products
  • Identify potential process improvements
  • Provide excellent customer service to internal and external clients and customers
  • Prepare documentation for customer reviews
  • Perform other related duties and assignments as required and as assigned by supervisor or other management
  • Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately



  • Must be at least 18 years old
  • Bachelor’s degree or equivalent experience as a top tier customer support professional with an intermediate understanding of business technical needs, such as routers, technical architecture an renewal services
  • 2 years of experience as a top tier customer support professional
  • Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.).
  • Intermediate excel skills to include macros, vlookups and the ability to view, analyze and consolidate large amounts of data
  • Strong data analytics skills
  • Working knowledge of Power Bi (user) and prefer experience using Tableau (user)
  • Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks

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