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Account Manager - Client Services in Salt Lake City, UT at Teleperformance US

Date Posted: 5/9/2019

Job Snapshot

Job Description

Purpose of Position

The Account Manager will coordinate implementation of programs for clients in the direct response, financial services, retail, technology, and business enterprise industries.  This person acts as a liaison between the client and the Teleperformance technical team and is responsible for implementation and lifecycle maintenance of client IVR programs.

The ideal candidate should enjoy working in a fast-paced environment where multi-tasking, time management, and attention to detail are a must.  Excellent writing, communication, presentation, analytical, problem-solving, and organizational skills are required to succeed in this position.

Duties and Responsibilities

Daily responsibilities include:

  • Project management, including team leadership
  • Compile specifications, requirements, and other program-specific documentation from the client
  • Write creative copy for interactive voice response scripts
  • Track and manage scope, schedule, and costs for project implementation
  • Manage tasks and deliverables from client to technical resources
  • Review both new and existing IVR programs for script-to-system accuracy and effective sales approach
  • Analyze client reports and make suggestions to optimize scripts and/or offers
  • Identify potential application and process improvements
  • Provide excellent customer service to internal and external clients

Monthly/Quarterly responsibilities include:

  • Prepare monthly billing documentation
  • Prepare documentation for client business reviews
  • Develop monthly revenue projections for each client

Job Requirements


  • 2 – 4 years of experience as an Account Manager/Account Coordinator/Project Manager, preferably working with IVR applications or in the contact center industry

  • 1-3 years of experience in the healthcare market

  • Bachelor’s degree or significant equivalent experience as an Account Manager in the contact center industry

  • Minimum requirement of intermediate Microsoft Office skills, especially Outlook, Excel, Word, and Power Point

  • Overnight travel approximately four times per year

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