Administrator for GM- Onsite in Warren in Warren, MI at Teleperformance US

Date Posted: 7/9/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Warren, MI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/9/2021

Job Description










JOB DESCRIPTION

This position will support the WFM department with daily Login Identification administering. Update and maintain client specific Hierarchies. Troubleshoot ID issues. Submit terminations by following client specific process for roll offs in a timely manner.

Primary Duties, Responsibilities and Requirements

      • Process and resolve helpdesk tickets through internal Teleperformance Helpdesk.
      • Generate Network logins for new hire agents or update for internal transfers.
      • Assigning, binding and disabling of ACD-IDs in CCMS.
      • Create/assign Firecastle profiles for new hire agents or internal transfers.
      • Request Client specific logins through client process within SLA.
      • Maintain the tracking of Client logins in CCMS.
      • Reset passwords and troubleshoot login/access issues.
      • Submit roll-off requests or forms based on site attrition though client specific process within in SLA.
      • Other duties as directed by supervisor.

Job Requirements


Qualifications

      • 90 day+ in current position
      • 6 months of call center operations or Workforce experience is a plus
      • Must be detail oriented
      • Willing to work extended hours and or weekends when needed
      • Strong skills in handling constant change
      • Work in Harmony with others
      • Excellent service skills (timeliness of delivery and quality)
      • Experience with Microsoft based technologies
      • Willingness to face new challenges daily
      • Ability to effectively communicate both verbally and written, with all levels of staff and management
      • Strong organizational and time management skills

Teleperformance is an Equal Opportunity Employer

      • Strong interpersonal and customer service skills
      • Willingness to proactively address ideas and propose alternatives with the purpose of providing and receiving constructive feedback
      • Sound reasoning ability together with strong problem solving skills
      • Ability to view a computer monitor for several hours at a time
      • Able to work with little to no supervision if necessary

    • Strong interpersonal and customer service skills
    • Willingness to proactively address ideas and propose alternatives with the purpose of providing and receiving constructive feedback
    • Sound reasoning ability together with strong problem solving skills
    • Ability to view a computer monitor for several hours at a time
    • Able to work with little to no supervision if necessary

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