Assistant Call Center Manager in Columbus at Teleperformance US

Date Posted: 11/12/2020

Job Snapshot

  • Employee Type:
  • Location:
    4335 Equity Drive
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Why You'll Choose Us

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Develop, implement, assess and improve day to day operations of inbound call center in order to meet and exceed all aspects of client needs and requirements according to policies and procedures


● Assist in the development and implementation of operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale

● Assist in the management of compliance and reporting for all call center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.

● Oversee day to day call center operations and business planning ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence

● Oversee center wide human resources, recruiting and training departments

● Perform other related duties and assignments as required and as assigned by supervisor or other management

● Thrive as a team player in a fast paced, high energy, change oriented environment

● Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

Job Requirements

● College degree preferred or equivalent work experience

● Three years of call center management experience with two years of inbound operations management

● Strong verbal, listening and written communications skills, as well as outstanding interpersonal skills required

● Experience supporting operations with greater than 500 staff

● Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions

● Excellent attendance history is required

● Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks

Check Out Similar Jobs

  1. Project Jobs
  2. Office Manager Jobs

Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.