Client Solutions Expert in El Paso, TX at Teleperformance US

Date Posted: 6/6/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1462 Lionel Drive
    El Paso, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/6/2020

Job Description

PURPOSE OF POSITION  

The Client Solutions Expert has direct responsibility for the client relationship between Teleperformance and their assigned programs. Responsible to identify opportunities for, and the implementation of innovative solutions that help accelerate the client strategy. You will work with key members of the Teleperformance team to ensure delivery of all client and Teleperformance key performance indicators.

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

• Disseminates key information and metrics, as defined by the client, throughout the entire organization

• Delivers to the client requested information in a timely manner; meets and exceeds client deadlines

• Is a Team Leader! Works with Operations, Quality Assurance, Training and Information Technology to insure all new and existing account phases are complete and that all support processes are identified.

• Analyzes current performance trends and identify ways to improve overall performance.

• Speaks with and documents to clients on a regular basis in order to verify, clarify, or record understanding and directions.

• Responsible for developing the project plans outlining the scope of work and timelines for completion.

• Ensures delivery on all key performance indicators in the client’s contract

• Delivers regular performance updates, including face to face or virtual quarterly business reviews

• Demonstrate an awareness of the range of services provided by Teleperformance and match them the overall client strategy for program level enhancement.

• Thrives as a team player in a fast-paced, high-energy, change-oriented environment

• Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately

• Performs other related duties and assignments as required and as assigned by supervisor or manager.


Job Requirements

QUALIFICATIONS

•         Bachelor’s Degree in Business or related field

•         3 to 5 years experience in account management or client relationship management

•         2 years of experience with project management

•         Working experience in Banking or Financial Services is preferred

•         Excellent skills in Microsoft Word, Excel, PowerPoint, Project, and Outlook

•         Experienced in call management systems or change management systems desired

•         Excellent verbal and written communication skills.

•         Solid critical thinking and creativity skills.

•         Ability to work under pressure, meet deadlines and be accountable for the performance of others

•         Must maintain a positive and professional attitude.

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