Customer Service and Sales Representative - Automotive in El Paso, TX at Teleperformance US

Date Posted: 5/28/2021

Job Snapshot

Job Description

Overview

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

  • Paid Training: $14.50
  • Competitive Wages: $14.50
  • Monthly Bonuses: 
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual work environment

Your Impact

As a Customer Service Representative, you will respond to inbound contacts from customers of a leading audio entertainment company in the U.S.  Our Automotive Sales Call Center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Dedicated inside sales role handling calls from customers wanting to set up new service, transferring service from one address to another, and/or adding a new product to their existing service. Inbound Sales Representatives are expected to sell as many lines of business or ancillary products as possible on each call. Inbound Sales Representatives are compensated based on a 30% commission component in addition to their base salary



Responsibilities

Your Responsibilities

  • Leverage company tools and technology to confidently provide the customer with product knowledge, which will enhance customer engagement and maximize sales
  • Promote brand awareness by offering additional products and services to meet customer needs
  • Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Passion for consultative sales, recommending products or solutions tailored to each customer
  • Achieve and exceed established weekly, monthly, quarterly and annual sales goals
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Achieves or exceeds sales targets while interacting with new and existing customers via telephone and selling Company products and services.


Qualifications

What We’re Looking for

  • Experience upselling/ increasing customer benefits
  • Ability to proactively address customer needs in a timely manner
  • Maturity and a hunger for success
  • Ability adapt and adjust to change in a positive manner
  • Competitive Attitude and drive for results

What We Prefer

  • 1+ years Sales experience
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Ability to type 25 wpm
  • Over 18 years of age
  • High School Graduate or GED
  • Predictable and reliable attendance
  • Consistent work history
  • Proven oral & written communication skills
  • Comfort with desktop computer system

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

Please join our Virtual Recruiting Office (Zoom conference) for immediate consideration!  https://teleperformance.zoom.us/j/2158294089

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