Customer Service Representative - Finance (Work from Home) in Work From Home at Teleperformance US

Date Posted: 10/16/2021

Job Snapshot

Job Description

Overview

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. 

Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.

Benefits of working with TP include

  • Work from home!
    • We hire Nationwide excluding the following states: Alaska, California, Hawaii, Oregon, South Carolina and Washington.
    • We provide equipment, you will just need to provide a quiet work environment, free from any distractions, and strong internet service.
  • Paid training and competitive wages
  • Bonuses
    • Referral – Unlimited $500 per referral bonuses (The person you refer must be employed for at least 60 days)
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs



Responsibilities

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. 

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required



Qualifications

What We’re Looking for

  • High School Diploma or equivalent
  • 18 years of age or older
  • 6 months sales experience minimum
  • Typing 35 WPM
  • Be proficient in PC operation and navigation
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast paced environment
  • Ability to stay composed and objective
  • Strong listening skills

Work from Home Requirements

  • High Speed Internet required, proof of internet speed required
  • Dedicated workspace

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

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