Customer Service Representative - Finance in Killeen, TX at Teleperformance US

Date Posted: 6/6/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Killeen, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/6/2021

Job Description

Overview

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

  • Paid Training and competitive wages ($13/hr)
  • Monthly Bonuses
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual work environment 

Your Impact

Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.



Responsibilities

Your Responsibilities

  • Handle and carefully respond to all customer inquiries via inbound calls, chat and/or email
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customers


Qualifications

What We're Looking for

  • Must be located within reasonable distance (less than one hour) from Killeen, TX location (777 N Twin Creek Dr, Killeen, TX 76543)
  • 6 months customer service experience minimum
  • Over 18 years of age
  • Ability to type at least 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills

What We Prefer

  • 6 months Call Center experience
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills
  • Fluent bilingual skills (English & Spanish) are a plus!

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