Customer Service- Top Designer Brand Fashion Virtual Support in El Paso, TX at Teleperformance US

Job Description

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

• Paid Training and Competitive Wages $17.50/ Hour
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Employee wellness and engagement programs
• A fun, casual work environment on site and virtual

Your Impact

If you love fashion and know your high-end designer brands this could be the job for you! In this customer service role you will work with very high end customers of one of the top retail companies in the world assisting with high end designer fashion purchases. This is white glove VIP treatment only selling the best!

Train at our beautiful El Paso, TX site for 4 weeks and then work from home with company provided equipment!

Your Responsibilities

• Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
• Provide excellent customer service through active listening on every interaction
• Troubleshoot and resolve customer issues through the use of desktop applications
• Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge

What We’re Looking for

• Excellent knowledge of high end retail fashion
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Ability to type 25 wpm
• Over 18 years of age
• High School Graduate or GED
• Predictable and reliable attendance

What We Prefer

• 6 -12 month retail fashion customer service experience preferred
• Consistent work history
• Proven oral & written communication skills
• Some Technical background

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer