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Customer Support Specialist in Ogden, UT at Teleperformance US

Date Posted: 5/20/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Ogden, UT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/20/2019

Job Description


About the Company
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
We are a team of 300,000 + passionate employees. Located in 80 counties with 400 + facilities and 218,000 workstations.
Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.
Your Impact
Our Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Your Responsibilities

• Independently troubleshoot and carefully respond to all customer inquiries regarding HVAC systems by building excellent rapport & confidence, identifying their needs, and taking strategic action to resolve the issue
• Provide excellent customer service through active listening on every interaction
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
• Use software to source and input customer data accurately as related to the inquiry
What We're Looking for

• 6 months Customer service experience minimum
• Over 18 years of age
• Ability to type 30 wpm with 90% accuracy
• High School Graduate or GED
• Availability to work various shifts
• Proficiency with desktop computer system
• Proven oral & written communication skills
What We Prefer

• 6 months technical support and/or HVAC support experience
• Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting
• Organization and work prioritization skills
• Continuously demonstrate a high sense of urgency, and perform under pressure
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
To apply, email your resume to charity.maw@teleperformance.com or text TPUSA to 97211
Teleperformance is located at 2261 Grant Ave, Ogden UT 84401
Contact us at 801-622-7800
Teleperformance is an Equal Opportunity Employer
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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