Director-Client Services in Edinburg, TX at Teleperformance US

Date Posted: 6/11/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1701 South Closner Boulevard
    Edinburg, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/11/2020

Job Description


Purpose of Position


Directs, administers and oversees all activities for Client Services.  Provide escalation and leadership support to all departments on behalf of Client Solutions, with a focus on improvement of CS skill levels, adherence to process, and flawless execution.


Job Requirements


Duties and Responsibilities


•       Execute client contract specifications on a consistent basis.


•       Ensure the competency of Client Services processes and procedures through continual evaluation and development of support teams.


•       Provide strategic direction for specific account in order to support client objectives.


•       Maintain direct contact with each client on a regular basis, build a healthy trusting relationship.


•       Compare revenues by client to budgeted revenues on a weekly, monthly, quarterly and annual basis.  Provide detail explanations of significant deviations as requested.


•       Maintain clear and open communication with IT, Work Force, Training, Human Resources, Quality Assurance, Executive Leaders and all other support departments.


•       Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately.


•       Escalate outstanding items to appropriate leadership.


Job Requirements


Qualifications


•       2-4 years of experience in Client Services/Solutions management


•       B. A. preferred but not required, with proven leadership skills


•       Healthcare experience required.


•       Experience in Insurance or Financial Services vertical ideal, but not required


•       Intermediate knowledge of MS Word, Excel and other Office software


•       Demonstrated critical thinking, strategic thinking, and problem-solving behaviors


•       Strong written and oral communication skills


•       Strong Managerial/Leadership skills


•       Ability to develop and execute plans


•       Professional presentation skills and image


•       Excellent organizational skills 


•       Travel up to 50%



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, protected veteran status, or disability status. 
Teleperformance is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity. 


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