Human Resources Coordinator in Warren, MI at Teleperformance US

Date Posted: 7/13/2021

Job Snapshot

  • Employee Type:
  • Location:
    Warren, MI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Purpose of Position

This is an entry level HR position.  The HR Coordinator serves as a liaison between Corporate Human Resources and the Contact Center, assisting in a variety of personnel issues, and manages the employee life cycle.

Primary Duties, Responsibilities and Requirements

•         Serve as employee advocate in Call Center
•         Communicate and work closely with other Contact Center departments

•         Review and validate all new hire paperwork

•         Activate new hires in Call Center Management System
•         Create and maintain ‘Active’ and ‘Termed’ personnel files

•         Coordinate and manage unemployment hearings

•         Facilitate the processing of Leave of Absence requests

•         Assist with Workers Compensation reporting and investigations

•         Administer company group health insurance plans

•         Assist in administration of 401(k) benefit plan

•         Assist Corporate Human Resources and Contact Center Management with various tasks

•         Facilitate employee roundtable/one-on-ones as needed

•         Administer and enforce Company policies and procedures

•         Conduct employee exit interviews

•         Create and administer morale-building employee recognition programs

•         Oversee site civic activities

•         Perform other related duties as required

•         Interpret and ensure self and subordinates are in compliance with Company/client specific policies, procedures and initiatives, and all laws

Job Requirements


•         High School Diploma or General Educational Development Degree (GED)

•         College degree preferred

•         Previous experience in Human Resources-related field required
•         Must be at least 18 years old

•         Excellent skills in Microsoft Office software

•         Excellent English speaking and writing required

•         Excellent leadership, motivational, and multi-tasking skills

•         Work well with others in a busy work environment

•         Position requires flexible availability and must be able to adjust schedule as needed

•         Ability to work under pressure and meet deadlines

•         Maintain exemplary attendance record

•         Ability to view a computer monitor for several hours at a time

•         Ability to sit or stand for several hours at a time

•         Proficiency with specialized software programs and hardware necessary on some projects

•         Pass mandatory background checks which may include pre-screenings, pre-employment drug screen
•         Must be eligible to work in the United States

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