Licensed Personal Line Representative in Richmond, VA at Teleperformance US

Date Posted: 10/8/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Richmond, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/8/2020

Job Description

Overview

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

  • Paid Training-$14.50/hr
  • Competitive Wages -$14.50/hr to $17.00/hr
  • Monthly Bonuses based on perfromance and adherence 
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual work environment on site



Responsibilities

  • Handle and carefully respond to all military (including family) customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
  • Appropriately communicate with customers, exercising retention efforts if needed
  • Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan
  • Compassionately handle sensitive situations surrounding insurance needs and education


Qualifications

Qualifications:

* Must be 18 years of age or older

* Must have P&C license

* Strong written and verbal communication skills and an ability to work with people from diverse backgrounds

* Ability to multi-task, good organizational and time management skills.

* 6 months of Customer Service experience preferred

* Ability to consistently meet schedule requirements

Education/Experience:

* High school diploma or GED required

* Previous experience in a customer service position is a plus

* Any customer skill, quality or training certification is a plus

Communication and Numeric Skills:

* Ability to read, analyze, and interpret verbal and written instructions.

* Ability to write business correspondence.

* Ability to effectively present information and respond to questions from customers

* Ability to speak effectively with individuals identified in Work Relationships.

* Ability to define problems, collect data, establish facts, and draw valid conclusions.

* Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization.

* Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals.

Computer Skills:

* Knowledge of email systems such as Microsoft Outlook sufficient to communicate with both internal and external contacts.

* Knowledge of Word and/or Excel sufficient to enter data, copy or cut and paste data and print results as required.

* Ability to manage multiple web or software based programs simultaneously.

Check Out Similar Jobs

  1. Sales Jobs
  2. Customer Service Jobs

Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.