Mental Health Clinician- Content Moderation in El Paso, TX at Teleperformance US

Date Posted: 10/14/2019

Job Snapshot

  • Employee Type:
  • Location:
    El Paso, TX
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

The Mental Health Clinician provides counseling services for content moderators . The Mental Health Clinician performs moderator focused resource coordination activities to ensure agents receive comprehensive care. This position requires a person with knowledge of PTSD, anxiety and depression  and methods to deal with them . The Mental Health Clinician must also have background and knowledge of trauma and the effect it has on adults. The Mental Health Clinician must possess training and group facilitation skills, knowledge of related  resources, and the ability to collaborate with large groups.




  1. Registered Intern or equivalent with Master's degree (MA or MS) or equivalent in Counseling, Psychology, Social Work, or related field; four years related experience and/or training. Bi-lingual in Spanish is preferred.
  2. Both education or experience must meet the following experience criteria:
    1. Exemplary attendance records.
    2. Demonstrated ability to keep accurate and complete charts, client records, required data forms and processes.
    3.  Demonstrated ability to perform additional duties such as facilitating client support groups, individual or group counseling, health education, training.
    4. Demonstrated ability to represent the Teleperformance in a professional manner with collaborative groups.


Job Requirements


1. Perform mental health, substance abuse and other risk assessments in accordance with program standards.

2. Develop counseling interventions in coordination with moderators and team leaders.

3. Provide individual and group counseling.

4. Identify EAP resources, provide linkages to services, and coordinate services for moderators.

5. Make referrals to appropriate services and follow up on referrals of targeted moderators , encourage and assist them in seeking appropriate care.

6. Complete comprehensive assessments, treatment plans, progress notes and other documentation in a timely manner.

7. Complete written documentation to program standards.

8. Participate in weekly individual and group supervision as required.

9. Attend trainings to expand knowledge of current intervention options.

10. Provide leadership and advocacy to promote the goals of Teleperformance wellness programs

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