Technology Solutions Consultant Retail - Virtual or Remote accepted in Heidelberg, PA at Teleperformance US

Date Posted: 6/11/2019

Job Snapshot

Job Description

Technology Solutions Consultant will be primarily responsible for driving and evolving technology roadmap for large retail client from a Customer Experience Management perspective. This includes technologies that effect Digital Transformation through agent and customer experience improvements and reduce overall cost reductions.

Position Requirements

 Required Skills/Knowledge/Experience:

o Retail and eCommerce experience a must.

o Knowledge of Technology solutions as they apply to BPO.

o Technology for Digital Transformation experience highly desirable.

o Familiarity with emerging technologies including Artificial Intelligence and Automation

o Bachelor's degree or equivalent business experience.

o Minimum of 7 years work experience in consulting environment.

o Ability and desire to travel within United States.

o Self-directed team player

o Experience with Omni-Channel Solutions like Oracle Service Cloud, Salesforce Sales Cloud, Zendesk or other similar solutions.

o Ability to map business outcomes and requirements to technologies in retail space.

Job Requirements

Desired Skills/Knowledge/Experience

• Progressive work experience with Contact Center Technologies – including CRM, IVR, CTI, ACD, Connectivity options

• Strong interpersonal skills; both written and oral.

• A self-motivated person with ability to contribute to a team dynamic is required.

• Accreditation, affiliations and contributions related to the higher education industry would greatly enhance the candidate’s qualifications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, protected veteran status, or disability status. 

Teleperformance is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity. 

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