Trainer- Call Center in El Paso, TX at Teleperformance US

Date Posted: 3/8/2020

Job Snapshot

  • Employee Type:
  • Location:
    1462 Lionel Drive
    El Paso, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Our beautiful new El Paso site is now hiring for a talented Trainer! In this role you will develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures


● Coordinate new hire, progression and enhancement training

● Train new and existing employees on client projects emphasizing customer confidentiality and security

● Develop non-classroom communication and training materials

● Assess individual participant and class performance

● Participate in minor client interaction including effective curriculum feedback and client visits

● Demonstrate the highest standards of ethical and professional conduct in dealing with new employees

● Thrive as a team player in a fast paced, high energy, change oriented environment

● Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.

● Perform other related duties and assignments as required and assigned by supervisor or manager

Job Requirements

● Minimum 1 year call center supervisory or training experience in high paced customer focused environment

● Six months previous Customer Service Experience

● Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others

● Requires solid organizational, administrative, leadership and time management skills

● Able to demonstrate personal ownership of tasks and follow through to obtain desired results

● Must have a keen sense of attention to detail, taking the initiative

● Must be
enthusiastic and comfortable speaking in front of large groups of people

● Patience
with various types of learners

● Skilled in determining why and how tasks should be handled to effective completion

● Proven experience in overcoming unexpected difficulties and using logical problem solving skills

● Excellent written and verbal communication skills

● Prior training curriculum development (instructional design) experience preferred

● Must have availability to work various shifts influenced by current business needs

● College degree preferred or equivalent work experience required

● High school diploma or GED required 

● Must pass background and drug tests

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, protected veteran status, or disability status. 
Teleperformance is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity. 

Teleperformance is an Equal Opportunity Employer

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