Trainer- Call Center in El Paso, TX at Teleperformance US

Date Posted: 3/7/2020

Job Snapshot

  • Employee Type:
  • Location:
    1462 Lionel Drive
    El Paso, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Our beautiful new El Paso site is now hiring for a talented Trainer! In this role you will develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures


Coordinate new hire, progression and enhancement training

Train new and existing employees on client projects emphasizing customer confidentiality and security

Develop non-classroom communication and training materials

Assess individual participant and class performance

Participate in minor client interaction including effective curriculum feedback and client visits

Demonstrate the highest standards of ethical and professional conduct in dealing with new employees

Thrive as a team player in a fast paced, high energy, change oriented environment

Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.

Perform other related duties and assignments as required and assigned by supervisor or manager

Job Requirements

Minimum 1 year call center supervisory or training experience in high paced customer focused environment

Six months previous Customer Service Experience

Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others

Requires solid organizational, administrative, leadership and time management skills

Able to demonstrate personal ownership of tasks and follow through to obtain desired results

Must have a keen sense of attention to detail, taking the initiative

Must be
enthusiastic and comfortable speaking in front of large groups of people

with various types of learners

Skilled in determining why and how tasks should be handled to effective completion

Proven experience in overcoming unexpected difficulties and using logical problem solving skills

Excellent written and verbal communication skills

Prior training curriculum development (instructional design) experience preferred

Must have availability to work various shifts influenced by current business needs

College degree preferred or equivalent work experience required

High school diploma or GED required 

Must pass background and drug tests

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, protected veteran status, or disability status. 
Teleperformance is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity. 

Teleperformance is an Equal Opportunity Employer

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