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Account Management IT / Data centric Analysis in Port St. Lucie, FL at Teleperformance US

Date Posted: 1/6/2021

Job Snapshot

Job Description

PURPOSE OF POSITION

Proactively manage business customer relationships and provide insight on usage, needs and value added services and products.

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

· Customer management including proactive outbound communication

· Compile specifications, requirements and other customer specific documentation, usage, specifications and insights

· Provide creative recommendations to customers, including additional or alternate products or services

· Track and manage scope, schedule and costs for project implementation

· Manage tasks and deliverables from customer and client

· Analyze customer reports and make suggestions to optimize products

· Identify potential process improvements

· Provide excellent customer service to internal and external clients and customers

· Prepare documentation for customer reviews

  • Perform other related duties and assignments as required and as assigned by supervisor or other management

Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

Job Requirements

QUALIFICATIONS

·         Must be at least 18 years old

·         Bachelor’s degree or equivalent experience as a top tier customer support professional with an intermediate understanding of business technical needs, such as routers, technical architecture an renewal services

·         2 years of experience as a top tier customer support professional

·         Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.).

·         Intermediate excel skills to include macros, vlookups and the ability to view, analyze and consolidate large amounts of data

·         Strong data analytics skills

·         Working knowledge of Power Bi (user) and prefer experience using Tableau (user)

·         Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks

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