Ann Taylor Customer Service Representative in Atlanta, GA at Teleperformance US

Date Posted: 8/10/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/10/2020

Job Description



Come be part of a great team that cares about fashion! With training classes starting weekly from the comfort of your own home and on your own computer.

Primary Duties and Responsibilities:

• The Home Advisor is responsible for all customer inquiries, questions, and issues. Provide world class customer service at all times.
• Troubleshoot web-site/discount issues, or research order status and assist with any order problem resolutions.
• Appropriately communicate with upset customers to resolve their inquiries.
• Passion to find the right solution
• Be supportive of management directives.
• Maintain and uphold the company's policies and procedures.
• Work with supervisors and management staff to accommodate client and customers needs and expectations.
• Maintain a positive attitude and show sincere concern for the customers' needs.

Qualifications:

• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Availability to work various shifts
• Provide a qualified computer set up to perform job duties
• Proficiency with desktop computer system and Internet skills
• Proven oral & written communication skills
• Provide a professional and quiet workspace
• Pass a federal background check
• 1-2 years of customer service experience
• Preferred Fashion experience
• Excellent interpersonal, verbal and written communication skills
• Ability to work independently & multitask
• Microsoft Office experience preferred
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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