This site uses cookies. To find out more, see our Cookies Policy

Call Center Supervisor in Columbus, OH at Teleperformance US

Date Posted: 5/10/2019

Job Snapshot

  • Employee Type:
  • Location:
    Columbus, OH
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Duties and Responsibilities

  •  Operations & Floor Control (when needed) 
  • Weekly 10-20 minute meetings with each member of their team
  • Weekly QA Monitoring and coaching's done using the TOPS process 
  • Weekly reporting (utilization, AHT, break and lunch monitoring)
  • Operations & Floor Control (when needed) 
  • Working with training and other management staff to improve quality and efficiency of Escalations team.
  • Handle inbound escalations
  • Provide excellent customer service to all subscribers and fellow representatives
  • Demonstrate a positive and helpful attitude to all subscribers and fellow representatives
  • Demonstrate advanced knowledge of Client products
  • Understand, Organize, and Train new information to internal representatives for educational and informative purposes
  • Handle requests for supervisor/mgmt/client requested customer callbacks
  • Interfaces with local market support departments to resolve complex issues
  • Trend volume causing issues with mgmt to implement up trainings to improve overall floor knowledge.
  • Assists in identifying trends in call handling and customer related issues for feedback
  • Performs other related duties and assignments as required.
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment
  • Partners with Recruiting in the selection process of new hires.
  • Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately

Job Requirements


  • High School Diploma or GED
  • 1-2 years of call center supervisor experience
  • Excellent skills in Microsoft Word, Excel, PowerPoint, Project, and Outlook
  • Excellent verbal and written communication skills.
  • Requires proven leadership skills, dependability, and initiative
  • Good critical thinking and creativity skills.
  • Must have an exemplary attendance record.
  • Ability to work under pressure, meet deadlines and be accountable for the performance of others
  • Must maintain a positive and professional attitude.

Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.