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Call Center Trainer in Killeen, TX at Teleperformance US

Date Posted: 4/30/2019

Job Snapshot

  • Employee Type:
  • Location:
    Killeen, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Duties and Responsibilities

  • Responsible for following eHealth provided curriculum to provide training on products, procedures,

systems and consumer engagement.

  • Trainers shall not deliver eHealth Agent training, Trainer Certification training, or any other training

prior to being certified by eHealth Training.

  • Vendor support resources may be used for phone coverage (according to position license requirements)

if such resources are not needed to comply with the remaining terms of the contract following

assigned training duties.

  • Role requires trainers to be adequately prepped to lead eight (8) hours of class per day. On

average, trainer need fifty (50) hours per week to prep and train. Partner shall allow for these


Job Requirements


• Demonstrate an ability to effectively lead and manage a classroom of up to twenty-five (25)

• learners.

• Demonstrate an ability to deliver a pre-designed, adult-centered, multi-week curriculum.

• Demonstrate Knowledge of the Business and Applicable Operational Platforms.

• Prepare for Effective Facilitation.

• Apply Effective Facilitation Skills.

• Apply knowledge of curriculum topic objectives.

• Manage/Support an Adult-Centered Learning Environment.

• Measure, Enhance and Evaluate Learning Effectiveness.

• Demonstrate ability to coach and apply critical thinking skills.

• Strong facilitation skills, training experience, classroom management, leadership/coaching/

mentoring abilities, critical thinking skills, attention to detail, strong verbal and written communication,

self-directed, ability to work with multiple computer applications simultaneously including Microsoft

Office products, tabbed browsers etc.

• Works effectively in a fast paced and changing environment.

Must be able to stand on their feet without support for eight (8) hours a day, with reasonable

accommodations as needed

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