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Call Center Trainer in Columbus, OH at Teleperformance US

Date Posted: 4/29/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Columbus, OH
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    4/29/2019

Job Description

Duties and Responsibilities

·         Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (large class sizes: 35+)

·         Supervise agents while in their training period.

·         Develop non-classroom communication and training materials

·         Coordinate New Hire, Progression & Enhancement Training activity

·         Assess participant and class performance

·         Participate in minor client interaction (include effective curriculum feedback and client visits)

·         Must be enthusiastic and comfortable in front of large groups of people

·         Must have demonstrated competency in speaking and writing

·         Must be able to work a flexible schedule

·         Able to coach employees one on one

·         Patience with all types of learners

·         Through demonstrated individual performance, promote the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community.

·         Perform other related duties and assignments as required and as assigned by supervisor or manager.

·         Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

·         Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately. 

 

Job Requirements

Qualifications

 

·         College degree or equivalent experience

·         Previous Customer Service / Sales / Technical support experience in person or in contact center environment

·         Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint, Access

·         Strong oral and written communication skills

·         Demonstrated ability in classroom leadership, classroom management, classroom organization.

 

Preferred

·         2 years of training experience

·         Understanding of Adult Learning Principles

·         Must be able to work a flexible schedule

·         Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community

·         Some travel may be required between call centers and/or client site visits

 

 

 

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