Claims Customer Service Specialist in Columbia, SC at Teleperformance US

Date Posted: 3/9/2020

Job Snapshot

Job Description

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Our Insurance Auto Claims Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding member inquiries and finding accurate solutions to help secure their financial wellbeing. Working in a collaborative and engaging environment, you will have the chance to interact with a range of customers and their families from all walks of life and no two days will be the same. As you continue to grow and challenge yourself to support our members, you will discover your potential can take your career opportunities anywhere you want to go within Teleperformance.

Do you possess the ability to provide world class customer service?

Would you like to help people with their Auto Insurance claims process?

Your Responsibilities

Performs a full range of customer service functions to support the caller needs of the Personal Insurance Claims Service Centers.

Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer satisfaction.

Work is driven primarily by inbound calls and written communications.

Ability to review record and organize written data from a variety of sources.

Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured fast paced work environment, are required.

Customer orientation; demonstrates empathy

Focused on solving problems ability to think outside the box and be compassoniate

Ability to handle confidential and proprietary information is critical.

Able to learn and adapt - applies training and coaching to daily work habits

Able to work independently and as part of a team
Teleperformance, a leading player in the call center outsourcing industry, seeks Individuals who have a positive attitude, who are employee & client centric to get licensed & obtain a License. The ideal candidate will be able to work in a fast paced environment and be self motivated and focused on achieving performance expectations.
What We're Looking for

Over 18 years of age

Ability to type 25 wpm

High School Graduate or GED

Comfort with desktop computer system and ability to use Windows operating systems

Proven oral & written communication skills

Minimum 6 months related work experience required.

Customer Service experience preferred.

Ability to work under pressure

Proficiency with computers is mandatory. Knowledge of Microsoft Outlook and keyboard shortcuts desired.
What We Prefer

6 months Call Center experience and/or sales experience

Logical problem-solving skills

Availability to work various shifts

Organization and work prioritization skills
Phone interviews will be conducted M-F between 8am-2pm
To Apply Text "TPUSA" to 97211 or email your resume to any of the following;;;;;
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Equal opportunity employer that proudly encourages diversity in the workplace. EOE M/F/H/V/

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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