Customer Service Agent in Salt Lake City, UT at Teleperformance US

Date Posted: 6/16/2020

Job Snapshot

Job Description

We Have 2020 Vision for You & Teleperformance

Happy New Year’s! I’m sure all of you are working hard on your resolutions, taking account of what you want to achieve this year. But while you dream of that, let’s tell you our New Year’s Resolution: We want to get as many people here at Teleperformance as we can. That’s why we’re hosting an open house EVERY Friday 2020! So that you can learn a little about us.

Telepeformance is the global leader in customer care. The benefits go beyond pay for us:! The greatest thing about working here at Teleperformance is over 85% of our support staff is hired from within, with opportunities for advancement starting as early as 90 days in. We’re also active partners in our community, with plenty of volunteer opportunities to give back to what really matters.

If you’ve got customer service experience, we’d love to have you stop by and say HI, January 17th. All we ask is for a copy of your resume, business casual attire and join our TP Family! Positions Pay starts at $15! We offer great benefits packages that fit you and your family’s needs.

Come out and see us! Get your NEW YEAR started off on a good foot with Teleperformance, where each interaction matters.

Job Requirements

  • 6 months Call Center experience preferred
  • Must be 18 years old
  • Type 25 wpm
  • High School Graduate or GED
  • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills consistent with North American Business standards
  • Must have availability to work various shifts influenced by current business needs.
  • Ability to use Windows operating systems and navigate between various windows
  • Provide a positive, professional, empathetic and customer-focused manner
  • Good organization and work prioritization skills
  • Must be able to pass a Federal Background Check and Drug testing
  •  Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Troubleshoot equipment and system problems
  • Exercise retention efforts when appropriate
  • Identify customers who are comparison-shopping and inquiring about contract terms - assisting the customer with the correct price plan
  • Work with confidential customer information
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required and as assigned by supervisor or manager

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