Customer Service and Sales Representative in Brownsville, TX at Teleperformance US

Date Posted: 2/12/2021

Job Snapshot

Job Description

Overview

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

  • Paid Training $12.50/hr
  • Competitive Wages $12.50/hr
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement program

Your Impact

Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.



Responsibilities

Your Responsibilities

  • Respond respectively, carefully and effectively to handle all customer inquiries via phone and email
  • Provide excellent customer service through active listening regarding sales
  • Maintain confidentiality and security of customer information and sales leads
  • Follow up on customer inquiries in a timely manner
  • Proactively aim to resolve issues on the first call
  • Logical problem-solving skills and ability to multi-task


Qualifications

What We’re Looking for

  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Passion for consultative sales, recommending products or solutions tailored to each customer
  • Achieve and exceed established weekly, monthly, quarterly and annual sales goals
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Achieves or exceeds sales targets while interacting with new and existing customers via telephone and selling Company products and services.
  • Experience upselling/ increasing customer benefits
  • Ability to proactively address customer needs in a timely manner
  • Maturity and a hunger for success
  • Ability adapt and adjust to change in a positive manner
  • Competitive Attitude and drive for resultsLogical problem-solving skills
  • Ability to use Windows operating systems
  • Ability to type 25 wpm
  • Over 18 years of age
  • High School Graduate or GED
  •  
  • What We Prefer
  • 6 -12 month customer service experience preferred
  • Consistent work history
  • Proven oral & written communication skills
  • Some Technical background

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

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