Customer Service - Hospitality in Hatcher, KY at Teleperformance US

Job Description

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

• Paid Training
• Competitive Wages
• Monthly Bonuses 
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs
• Ability to work from your home

Your Impact

Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

In addition to the overall convenience, you will enjoy the many benefits of working from home!

• Removing the cost, stress and time constraints of a daily commute
• Total comfort of working from your own home
• A flexible work scheduled and more work life balance

Your Responsibilities

Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options (air, hotel and car), booking travel, assisting with navigation of the travel website, cancelling trips, etc.

Responsibilities include:

• Booking leisure domestic and international reservations
• Provide excellent customer service over the phone to customers
• Navigate a computerized data entry system or other relevant applications

This is a work-from-home position. Computer equipment and software provided. Candidates must provide high-speed internet access.

What We’re Looking for

• High School Diploma or GED
• Over 18 years of age
• Typing 35wpm

• Provide high speed internet access in your home
• Must be at least 5Mbps upload and 10Mbps download speed, cannot be satellite ISP
• Must provide proof of internet connection and speed to be considered
• Must be available to attend one of our classes, and attend all training sessions, without any absence, for the first 10 weeks
• Be proficient in computer operation and website navigation
• Must be able to multi-task between multiple computer programs and websites
• Able to work independently
• Have excellent customer communications skills, both oral and written
• Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook
• Ability to work in an constantly changing and fast paced environment
• Strong judgment and decision-making skills
• Superior negotiating skills
• Strong listening skills
  
  

What We Prefer

• Previous experience working in a work-from-home call center environment

• College degree preferred
• Previous travel experience booking air, hotel, car, etc., preferred
• Sales/service experience in retail, sales, service, or other “helping” business a plus

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer