Customer Service Representative Work At Home in Boca Raton, FL at Teleperformance US

Job Description

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

>We are now offering work at home position with Teleperformance provided equipment

• Paid Training $13 hourly
• Competitive Wages $13 Hourly
• Monthly Bonuses $80-$160
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Employee wellness and engagement programs
• A fun, casual work environment on site or virtual

Your Responsibilities

• Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
• Provide excellent customer service through active listening on every interaction
• Troubleshoot and resolve customer issues through the use of desktop applications
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge

What We’re Looking for

• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Ability to type 25 wpm
• Over 18 years of age
• High School Graduate or GED
• Predictable and reliable attendance

What We Prefer

• 6 -12 month customer service experience preferred
• Consistent work history

Proven oral & written communication