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Customer Service Representative in Sierra Vista, AZ at Teleperformance US

Date Posted: 5/3/2019

Job Snapshot

Job Description


Purpose of Position Provide excellent customer service to customers by answering inquiries, finding correct solutions.

About the Company

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations.

Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.



Primary Duties, Responsibilities and Requirements

• Responsible for all customer inquiries and questions
• Provide excellent customer service at all times
• Follow up to customer inquiries by taking specific action in a timely manner
• Troubleshoot equipment and system problems
• Problem solve to help customers resolve issues on first call
• Enters data from customers into various software programs
• Appropriately communicate with upset customers to resolve their inquiries
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Participates in additional training courses when needed
• Performs other related duties and assignments as required and as assigned by supervisor or manager
• Exercise retention efforts when appropriate
• Identify customers who are comparison-shopping and inquiring about contract terms - assisting the
Customer with the correct price plan


Qualifications

• 6 months Call Center experience preferred
• Must be 18 years old
• Type 25 wpm
• High School Graduate or GED
• Ability to use desktop computer system and hardware, e.g. mouse, keyboard
• Logical problem solving skills and ability to multi-task
• Proven oral and written communication skills consistent with North American Business standards
• Must have availability to work various shifts influenced by current business needs.
• Ability to use Windows operating systems and navigate between various windows
• Ability to work under pressure
• Continuously demonstrate a high sense of urgency
• Must have a keen sense of attention to detail, taking the initiative.
• Must be able to pass a Federal Background Check and Drug testing
• Possess a high level of Professionalism
• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
• Ability to understand and empathize with customer's issues.
Teleperformance is an Equal Opportunity Employer
To apply, please email your resume to Jose.Estrella@teleperformance.com or text TPUSA to 97211 to apply.
Teleperformance is located at 4251 Enterprise Wy Sierra Vista, AZ 85635
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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