Customer Service Representative in Sierra Vista, AZ at Teleperformance US

Date Posted: 5/3/2020

Job Snapshot

Job Description

Purpose of Position Provide excellent customer service to customers by answering inquiries, finding correct solutions.
'We are excited to have you join our Teleperformance family! ' We look forward to meeting with you soon!'
About the Company

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations.

Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.

Primary Duties, Responsibilities and Requirements

• Responsible for all customer inquiries and questions
• Provide excellent customer service at all times
• Follow up to customer inquiries by taking specific action in a timely manner
• Troubleshoot equipment and system problems
• Problem solve to help customers resolve issues on first call
• Enters data from customers into various software programs
• Appropriately communicate with upset customers to resolve their inquiries
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Participates in additional training courses when needed
• Performs other related duties and assignments as required and as assigned by supervisor or manager
• Exercise retention efforts when appropriate
• Identify customers who are comparison-shopping and inquiring about contract terms - assisting the
Customer with the correct price plan


• 6 months Call Center experience preferred
• Must be 18 years old
• Type 25 wpm
• High School Graduate or GED
• Ability to use desktop computer system and hardware, e.g. mouse, keyboard
• Logical problem solving skills and ability to multi-task
• Proven oral and written communication skills consistent with North American Business standards
• Must have availability to work various shifts influenced by current business needs.
• Ability to use Windows operating systems and navigate between various windows
• Ability to work under pressure
• Continuously demonstrate a high sense of urgency
• Must have a keen sense of attention to detail, taking the initiative.
• Must be able to pass a Federal Background Check and Drug testing
• Possess a high level of Professionalism
• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
• Ability to understand and empathize with customer's issues.
Teleperformance is an Equal Opportunity Employer
To apply, please email your resume to or text TPUSA to 97211 to apply.
Teleperformance is located at 4251 Enterprise Wy Sierra Vista, AZ 85635
We are currently not accepting walk in traffic.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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