Customer Service Representative in Richmond, VA at Teleperformance US

Date Posted: 5/23/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Richmond, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/23/2020

Job Description



In light of the current COVID-19 pandemic and uncertain times, we are pleased to inform you that Teleperformance is offering employment to hundreds of people in our community. We are currently hiring Customer Service Agents.
We are currently accepting resumes for candidates interested in being considered for full time employment at our Richmond location. Due to COVID-19, these positions could temporarily be moved to work-at-home opportunities to offer social distancing.
Our recruitment staff will be reviewing work-from-home requirements with qualified candidates during the interview process.
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated Omni channel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
We are now offering $11.00/hr. Join our family-like atmosphere! We look forward to meeting with you!
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Your Impact
Our Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.


Your Responsibilities

• Handle and carefully respond to all inbound and outbound customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
• Appropriately communicate with customers
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
• Adhere to all client and regulatory compliance laws
• Document all customer facing interactions
• Engage leadership for support, when appropriate (involve to resolve)

What We're Looking for

• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Compassionate customer service mindset
• Ability to interact with various types of customers


What We Prefer

• 6 months Call Center experience
• 1 year Customer service experience
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
Teleperformance is an Equal Opportunity Employer
To apply please email kassandra.hoffman@teleperformance.com OR Text TPUSA to 97211


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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