Customer Service Representative in Arlington, TX at Teleperformance US

Date Posted: 1/2/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Arlington, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/2/2021

Job Description

Overview

Why You’ll Choose Us
Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include:

Paid Training
Competitive Wages:
Training rate of $13.75/hour
Production rates between $14.00 - $16.00
Monthly Bonuses range $100 - $250
Client funded Sales Incentives (average $1,000/month)
Full Benefits (Medical, Dental, Vision, 401k and more)
Employee wellness and engagement programs
A fun, casual virtual work environment


You’re Impact in This Role
Our Automotive Sales Call Center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.



Responsibilities

In addition to the overall convenience, you’ll enjoy the many benefits of working from home!
Removing the cost, stress and time constraints of a daily commute
Total comfort of working from your own home
A flexible work scheduled and more work life balance
Your Responsibilities
Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Provide excellent customer service through active listening on every interaction
Troubleshoot and resolve customer issues through the use of desktop applications
Work with confidential customer information and treat it sensitively
Detail the features and benefits of leading Safety/Navigation Telematics solution leading to customer adoption (closed sale and/or save)
Aim to resolve issues on the first call by being proactive and demonstrating



Qualifications

What We’re Looking for
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Ability to type 25 wpm
Over 18 years of age
High School Graduate or GED
Predictable and reliable attendance
2+ years customer service experience
Consistent work history
Proven oral & written communication skills
Comfort with desktop computer system
Some Technical background
Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

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