Customer Service Representative in Boca Raton, FL at Teleperformance US

Date Posted: 11/5/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/5/2020

Job Description

Overview

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

  • Paid Training $12 hourly
  • Competitive Wages $12-$14 Hourly
  • Monthly Bonuses $100-$2200
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual work environment on site or virtual


Responsibilities

Your Responsibilities

  • Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
  • Provide excellent customer service through active listening on every interaction
  • Troubleshoot and resolve customer issues through the use of desktop applications
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge


Qualifications

What We’re Looking for

  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Ability to type 25 wpm
  • Over 18 years of age
  • High School Graduate or GED
  • Predictable and reliable attendance

What We Prefer

  • 6 -12 month customer service experience preferred
  • Consistent work history

Proven oral & written communication

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