Customer Service Representative in Warren, MI at Teleperformance US

Date Posted: 11/27/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    7000 Chicago Road
    Warren, MI
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    11/27/2019

Job Description

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

For over 40 years, Teleperformance has been connecting customers with the world’s most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services.


Your Impact

Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries, finding innovative ways to respond and selling solutions. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.


Your Responsibilities

  • Handle and carefully respond to all customer, dealer and field inquiries
  • Provide excellent service through active listening and problem resolution
  • Work with confidential customer information and treat it sensitively
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Aim to resolve issues on the first call by being proactive in your customer communication
  • Appropriately communicate with customers via phone and email

Job Requirements

What We’re Looking for

  • 6 months of prior customer service experience
  • Comfort interacting with customers phone, chat, mobile, social, white mail, email, fax, OnStar, text and video
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Availability to work various shifts
  • Proficiency with desktop computer system and Internet skills
  • Proven oral & written communication skills*


What We Prefer

  • Logical problem-solving skills and ability to multi-task
  • Organization and work prioritization skills
  • Previous sales experience in a call center environment



Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.


Teleperformance is an Equal Opportunity Employer

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