Customer Service Sales Rep in Nashville, TN at Teleperformance US

Date Posted: 11/19/2020

Job Snapshot

Job Description

Overview

PURPOSE OF POSITION

Entry level position, call center representatives field customer inquiries and finding innovative ways to respond to varying questions and issues. Interact with customers in a collaborative and engaging environment, maintain confidentiality and security while assisting with needs to meet and exceed Client’s expectations.



Responsibilities

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

  • Respond respectively, carefully and effectively to handle all customer inquiries via phone and email
  • Provide excellent customer service through active listening regarding sales
  • Maintain confidentiality and security of customer information and sales leads
  • Follow up on customer inquiries in a timely manner
  • Proactively aim to resolve issues on the first call
  • Logical problem-solving skills and ability to multi-task


Qualifications

QUALIFICATIONS

  • 6 months customer service experience including sales
  • Must be 18 years of age
  • Must have typing speed of 25 wpm
  • High School Graduate or GED
  • Must have ability to work various shifts influence by current business needs
  • Ability to work with sales customers honestly and confidently
  • Proficiency with desktop computer system and internet skills
  • Proven oral & written communication skills
  • Organization and work prioritization skills
  • Must pass background and drug tests

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