Desktop Engineer- Entry Level in Reno, NV at Teleperformance US

Date Posted: 7/14/2020

Job Snapshot

Job Description

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

We are now hiring an entry-level Desktop Engineer reporting directly to a Lead Desktop Engineer or Regional Lead Desktop Engineer.

Job Requirements

    A Desktop Engineer has the following job responsibilities, competencies and qualifications:

Assisting with the support of all aspects of LAN-based networking

Assisting with the installation and maintenance of all computer hardware and software

Assisting with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software

Cabling new and existing locations for new network, phone or other equipment

Repairing or upgrading computer systems as needed

Providing Tier 1 level support on hardware and software technical issues

Responsible for scheduled outside work hours tasks and on-call responsibilities to handle outages outside of work hours.

Any other duties that the Director of Desktop Support, Desktop Manager, Lead Desktop Engineer or Regional Lead Desktop Engineer may find necessary

A Desktop Engineer must be a computer course student, graduate, or have computer-related work experience. A Bachelor of Science degree in a computer-related field is preferred; or equivalent computer certifications accompanied by related work experience.

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

V1: 05.02.2017

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