Desktop Engineer in Louisville, KY at Teleperformance US

Date Posted: 11/23/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    9721 Ormsby Station Road
    Louisville, KY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/23/2019

Job Description

POSITION SUMMARY

Entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

• Assist with the support of all aspects of LAN-based networking

• Assist with the installation and maintenance of all computer hardware and software

• Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software

• Cabling new and existing locations for new network, phone or other equipment

• Repair or upgrade computer systems as needed

• Provide Tier 1 level support on hardware and software technical issues

• All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer

Job Requirements

QUALIFICATIONS

•       Must be a computer course student, graduate or have computer related work experience.

•       Strong understanding of network routing protocols and their practical applications on global networks

•       Experience in managing distributed inventory of network equipment

•       Experience in virtual networking setup using VMware    

•       Experience with Cisco and Juniper product lines at a technical and hardware level

•       Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices

•       Experience with VoIP and supporting VoIP over a production WAN        

•       Ability to view a computer monitor for several hours at a time

•       Candidates must have open availability and able to work additional hours as needed

PREFERRED QUALIFICATIONS

•       Bachelor of Science degree in a computer-related field is preferred; or equivalent computer certifications accompanied by related work experience

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