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POSITION SUMMARY
Entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
• Assist with the support of all aspects of LAN-based networking
• Assist with the installation and maintenance of all computer hardware and software
• Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software
• Cabling new and existing locations for new network, phone or other equipment
• Repair or upgrade computer systems as needed
• Provide Tier 1 level support on hardware and software technical issues
• All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer
QUALIFICATIONS
• Must be a computer course student, graduate or have computer related work experience.
• Strong understanding of network routing protocols and their practical applications on global networks
• Experience in managing distributed inventory of network equipment
• Experience in virtual networking setup using VMware
• Experience with Cisco and Juniper product lines at a technical and hardware level
• Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices
• Experience with VoIP and supporting VoIP over a production WAN
• Ability to view a computer monitor for several hours at a time
• Candidates must have open availability and able to work additional hours as needed
PREFERRED QUALIFICATIONS
• Bachelor of Science degree in a computer-related field is preferred; or equivalent computer certifications accompanied by related work experience
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