Desktop Engineer in Louisville, KY at Teleperformance US

Date Posted: 11/22/2019

Job Snapshot

Job Description


Entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer


· Assist with the support of all aspects of LAN-based networking

· Assist with the installation and maintenance of all computer hardware and software

· Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software

· Cabling new and existing locations for new network, phone or other equipment

· Repair or upgrade computer systems as needed

· Provide Tier 1 level support on hardware and software technical issues

· All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer

Job Requirements


·       Must be a computer course student, graduate or have computer related work experience.

·       Strong understanding of network routing protocols and their practical applications on global networks

·       Experience in managing distributed inventory of network equipment

·       Experience in virtual networking setup using VMware    

·       Experience with Cisco and Juniper product lines at a technical and hardware level

·       Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices

·       Experience with VoIP and supporting VoIP over a production WAN        

·       Ability to view a computer monitor for several hours at a time

·       Candidates must have open availability and able to work additional hours as needed


·       Bachelor of Science degree in a computer-related field is preferred; or equivalent computer certifications accompanied by related work experience

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