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Director Of Client Services - Remote or Work From Home accepted in Brownsville, TX at Teleperformance US

Date Posted: 5/17/2019

Job Snapshot

Job Description

Purpose of Position             Directs, administers and oversees all activities for Client Services.  Provide escalation and leadership support to all departments on behalf of Client Solutions, with a focus on improvement of CS skill levels, adherence to process, and flawless execution.

About the Company

 

Teleperformance is the number one contact center and client relationship management company in the world.  Founded in 1978, the Company operates 218,000 computerized workstations, with more than 300,000employees across 400 contact centers in 80 countries and conducts programs in more than 265 different languages and dialects on behalf of major international companies operating in various industries.  Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

 

Primary Duties, Responsibilities and Requirements   

 

  • Execute client contract specifications on a consistent basis.
  • Ensure the competency of Client Services processes and procedures through continual evaluation and development of support teams.

·         Provide strategic direction for specific account in order to support client objectives.

·         Maintain direct contact with each client on a regular basis, build a healthy trusting relationship.

·         Compare revenues by client to budgeted revenues on a weekly, monthly, quarterly and annual basis.  Provide detail explanations of significant deviations as requested.

·         Maintain clear and open communication with IT, Work Force, Training, Human Resources, Quality Assurance, Executive Leaders and all other support departments.

·         Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately.

·         Escalate outstanding items to appropriate leadership.

Job Requirements

Qualifications

·         2-4 years of experience in Client Solutions management

·         B. A. required, with proven leadership skills

·         Intermediate knowledge of MS Word, Excel and other Office software

·         Demonstrated critical thinking, strategic thinking, and problem-solving behaviors

·         Strong written and oral communication skills

·         Strong Managerial/Leadership skills

·         Ability to develop and execute plans

·         Professional presentation skills and image

·         Excellent organizational skills 

·         Travel up to 25%

·         This position can be remote or work from home

 

Teleperformance is an Equal Opportunity Employer

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