Director Of Client Services in North Lauderdale, FL at Teleperformance US

Date Posted: 11/19/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    7562 Southgate Boulevard
    North Lauderdale, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/19/2019

Job Description

Purpose of Position

Directs, administers and oversees all activities for Client Services.  Provide escalation and leadership support to all departments on behalf of Client Solutions, with a focus on improvement of CS skill levels, adherence to process, and flawless execution.

Duties and Responsibilities

•         Execute client contract specifications on a consistent basis.

•         Ensure the competency of Client Services processes and procedures through continual evaluation and development of support teams.

•         Provide strategic direction for specific account in order to support client objectives.

•         Maintain direct contact with each client on a regular basis, build a healthy trusting relationship.

•         Compare revenues by client to budgeted revenues on a weekly, monthly, quarterly and annual basis.  Provide detail explanations of significant deviations as requested.

•         Maintain clear and open communication with IT, Work Force, Training, Human Resources, Quality Assurance, Executive Leaders and all other support departments.

•         Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately.

•         Escalate outstanding items to appropriate leadership.

Job Requirements

Qualifications

•         2-4 years of experience in Client Services/Solutions management

•         B. A. preferred but not required, with proven leadership skills

•         Experience in Insurance or Financial Services vertical ideal, but not required

•         Intermediate knowledge of MS Word, Excel and other Office software

•         Demonstrated critical thinking, strategic thinking, and problem-solving behaviors

•         Strong written and oral communication skills

•         Strong Managerial/Leadership skills

•         Ability to develop and execute plans

•         Professional presentation skills and image

•         Excellent organizational skills 

•         Travel up to 50%

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