Director Of Client Solutions - Banking/Financial in Bristol, TN at Teleperformance US

Date Posted: 7/30/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    2566 West State Street
    Bristol, TN
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    7/30/2020

Job Description

PURPOSE OF POSITION

Direct, administer and oversee all activities for Client Solutions.  Provide escalation and leadership support to all departments on behalf of Client Solutions with a focus on improvement of CS skill levels, adherence to processes and flawless execution

 

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

  • Execute client contract specifications on a consistent basis
  • Ensure the competency processes and procedures through continual evaluation and development of support teams

·         Provide strategic direction for specific accounts in order to support client objectives

·         Maintain direct contact with each client on a regular basis, building and maintaining healthy trusting relationships

·         Compare revenues by client to budgeted revenues on a weekly, monthly, quarterly and annual basis providing detailed explanations of significant deviations as requested

·         Maintain clear and open communication with IT, Work Force, Training, Human Resources, Quality Assurance, Executive Leaders and all other support departments

·         Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately.

·         Escalate outstanding items to appropriate leadership

  • Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

Job Requirements

QUALIFICATIONS:

·         2-4 years of experience in Client Solutions management, preferably in the banking or finance sector

·         Bachelor’s degree required

·         Intermediate knowledge of MS Office (i.e., Word, Excel, PowerPoint)

·         Demonstrated critical thinking, strategic thinking, and problem solving behaviors

·         Strong written and oral communication skills with the ability to present to all levels of the organization

·         Proven strong managerial and leadership skills

·         Ability to develop and execute plans

·         Professional image and presentation

·         Excellent organizational skills 

·         Ability to travel up to 25%

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