Employee Communication Coordinator - Brand and Social Media in El Paso, TX at Teleperformance US

Date Posted: 10/15/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1462 Lionel Drive
    El Paso, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/15/2019

Job Description

Description

The Brand Ambassador is responsible for managing the overall brand and social technology voice of our new, state-of-the-art El Paso site. The Brand Ambassador will use their zeal and expertise in social technologies to assist with a variety of functions in the organization such as marketing, employee engagement, research and development, and interdepartmental communication functions. The individual in this role is responsible for developing, procuring, and implementing social media, print materials and collaboration tools throughout the site to tell a story about our employee engagement efforts, introduce our brand to prospective Clients and meet business strategies and objectives.


PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

Strategy & Planning

•       Develop and support the implementation of the organization’s story-telling strategy, as well as related documentation.

•       Determine deliverables, timelines, and execution standards of employee engagement or recognition activities and branded campaigns.

•       Assist with the coordination and integration of culture and engagement initiatives across multiple business departments (customer service, marketing, sales, PR, etc.) to generate excitement and interest with employees.

•       Champion audience trends and expectations through audience insights and knowledge of best practices in marketing technology management.

•       Set activity-based goals (e.g. number of posts, number of followers, and ratio of positive to negative postings), and develop metrics to gauge the success of branding initiatives.

•       Interact with channel partners and develop channel strategies.

•       Develop pricing strategies consistent with initiative budgets.



•       Research and build case for new social media channel adoptions and present to appropriate authorities for approval.


Job Requirements

QUALIFICATIONS

University degree in marketing management, social psychology, or digital communications preferred.

1 to 2 years’ experience in an employee engagement centric role

1 to 2 years of experience in creating and executing social media initiatives and other digital management strategies.

Extensive familiarity with different social media channels, including but not limited to: Facebook, Twitter, LinkedIn, Pinterest, Glassdoor and YouTube.

Direct, hands-on experience with Marketing technology such as design tools like Adobe Illustrator, Powerpoint, media monitoring and analytics, data collaboration platforms like Dropbox and video editing tools.

Strong experience implementing organizational change and maintaining organizational culture.

Exceptional time management skills and substantial exposure to project-based work structures.

Contact center management experiences an asset.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Exceptional written, oral, and interpersonal communication skills.

Ability to present ideas in business-friendly and user-friendly languages.

Highly self-motivated and directed.

Enthusiastic about social media and employee engagement.

TELPERFORMANCE IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, protected veteran status, or disability status.  Teleperformance is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

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