Financial Customer Service Representative in Columbus, OH at Teleperformance US

Date Posted: 7/25/2020

Job Snapshot

Job Description

Overview

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

  • Paid Training andcompetitive wages
  • Monthly Bonuses
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual work environment 

Your Impact

Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.



Responsibilities

Your Responsibilities

  • Handle and carefully respond to all customer inquiries via inbound calls and email
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customers


Qualifications

What We're Looking for

  • 6 months customer service experience minimum
  • Over 18 years of age
  • Ability to type 35 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills

What We Prefer

  • 6 months Call Center experience
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills
  • Fluent bilingual skills (English & Spanish) are a plus!

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