Human Resources Manager in North Lauderdale, FL at Teleperformance US

Date Posted: 5/30/2019

Job Snapshot

Job Description

Human Resources Manager

To provide Human Resources support for the facility.  Act as a liaison between the employee and other support departments as it pertains to Payroll, Benefits, etc.  Represent the company for unemployment claims, EEOC investigations and other employment agency inquiries. Assist SVP, HR in managing HR Transformation projects and TP Group HR related initiatives.

Primary Duties, Responsibilities, and Requirements:

  • Drive Corporate Initiatives regarding Great Place to Work, Employee Satisfaction Surveys, and other turnover reducing initiatives.
  • Manage the day to day HR Department including guiding the HR Coordinators and ensure they are meeting all metrics, trainings are being conducted, and resolve any escalated items.
  • Conduct complex investigations including Sexual Harassment, Fraud, and investigate employee complaints as needed through tor resolution.
  • Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
  • Manage new hire orientation process and all on-boarding responsibilities for the facility.
  • Provide leadership and support to managers and employees in the areas of performance counseling, employee retention, policy interpretation and implementation, conflict resolution, legal/contractual requirements, and managing cultural integration.
  • Function as a trusted advisor to managers and supervisors in coaching them on successful problem/conflict resolution and performance.
  • Ensure that employment actions are well documented per company policy and are not arbitrary or discriminatory.
  • Manage our Citizen of the World (COTW) philanthropic efforts for the location to ensure that all fundraising goals are reached, and reporting deadlines are met.
  • Assist with the investigation and gathering of documentation for all EEOC claims (or other legal issues).
  • Prepare documentation for all Unemployment Appeal Claims and attend corresponding hearings.
  • Conduct employee exit interviews and lead all off-boarding responsibilities, ensuring compliance with security protocol.
  • Recommend new approaches, policies, and process improvement to ensure company and department efficiency.
  • Keep abreast of legislation affecting human resources and recommend relevant process/handbook policies.

Job Requirements

Qualifications:

  • Fluent Bilingual English/Spanish preferred.
  • Bachelor’s degree or equivalent combination of experience and education with experience in Human Resources Management.
  • 2 – 5 years proven success in managing a professional Human Resources team of four or more professional level associates.
  • Advanced knowledge of Microsoft Office, Windows, and Outlook required with some experience working with HRIS system.
  • Strong people skills with a positive attitude while maintaining the highest level of confidentiality. 
  • Must have excellent written and verbal communication skills along with solid presentation skills. 
  • Must have strong attention to detail.
  • Ability to organize and prioritize multiple demands and work independently. 
  • Ability to multi-task and handle numerous tasks simultaneously.
  • Ability to work well with others and create a positive partnership with the Operations group. 
  • Position requires flexible availability and must be able to adjust schedule as needed.
  • Must be prompt and dependable.

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