Licensed Health Insurance in Boise, ID at Teleperformance US

Date Posted: 7/29/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Boise, ID
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/29/2020

Job Description

Overview

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

  • Paid Training- $19.50- $22.50 per hour
  • Competitive Wage- $19.50 - $22.50 per hour
  • Pay Per Performance Bonus
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual work environment on site or virtual

*Candidates are required to pass a background and drug screening to attend product training. Some restrictions may apply.

YOUR IMPACT

Our Licensed HealthCare Insurance Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all lifestyles and no two days will be the same.



Responsibilities

Your Responsibilities

  • Handle and carefully respond to all inbound and outbound customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
  • Appropriately communicate with customers, exercising retention efforts if needed
  • Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan
  • Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning


Qualifications

What We're Looking for

  • 1-year Customer service experience minimum
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • Possess home state Life & Health Insurance License

What We Prefer

  • 6 months Call Center experience and/or sales experience
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills

Teleperformance is an Equal Opportunity Employer

To Apply, email your resume to BoiseRecruiting@teleperformance.com  or text TPUSA to 97211

Contact us at 208-327-8700

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