Licensed Insurance Customer Service Agent - We Pay 100% of licensing costs. in Port St. Lucie, FL at Teleperformance US

Date Posted: 5/31/2019

Job Snapshot

Job Description


OUR STORY
Teleperformance is the strategic partner to the world's leading companies, enhancing the customer experience during each interaction. We live by our mantra #eachinteractionmatters. We are 300,000 team members strong and we make a difference in people's lives, every day! Our friends call us TP and soon, you will too. Joining our global teams is so much more than taking a new job, it's a career journey! From onboarding all the way to training graduation, you'll be emerged in experiences that inspire professional growth and spark lifelong friendships. Seriously, just ask around.

YOUR IMPACT
Our Licensed HealthCare Insurance Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all lifestyles and no two days will be the same.

GET LICENSED FOR FREE, WE'LL COVER THE BILL
Our pre-licensing program allows you to train, test and acquire your health insurance license, free of any charges! Once you pass your state license exam, we will place you in one of our paid product training classes that pay $18 per hour. There are no tricks or games, attend the free training, get your license for free and then get paid to train and become a Licensed Health Insurance Agent.

•Candidates are required to pass a background and drug screening to attend product training. Some restrictions may apply.

Stop in to our office, or call us today, to setup an interview time, to learn about our free Health Insurance licensing program!

Your Responsibilities

• Handle and carefully respond to all inbound and outbound customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
• Appropriately communicate with customers, exercising retention efforts if needed
• Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning

What We're Looking for

• 1-year Customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Possess home state Life & Health Insurance License

What We Prefer

• 6 months Call Center experience and/or sales experience
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
Teleperformance is an Equal Opportunity Employer
To apply, please email Ryan.Sobaleski@teleperformance.com
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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