Licensing Coordinator-Work at Home in El Paso, TX at Teleperformance US

Date Posted: 7/16/2020

Job Snapshot

Job Description

PURPOSE OF POSITION

Primarily responsible for supervising a team of licensing coordinators at multiple sites. Assist the recruiting and operations teams in ordering state background checks, applying for state licenses and all processes regarding follow up and reporting for licensed and pre-license employees.

 

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

  • Work with new employees explaining, assisting and collecting documents surrounding the licensing process
  • Responsible for all follow up with third and internal parties, clients, state background checks, home state licensing, statuses and completion of activities
  • Ability to analyze potential risks in providing supporting documentation and/or external issues
  • Act with high level of discretion, professionalism and high sense of urgency while motivating team members to do the same
  • Remain apprised of state level licensing updates including continuing education requirements
  • Act proactively providing high level communication to internal teams regarding statuses and provide solutions to licensing issues
  • Ability to manage a team remotely with appropriate guidance and expectation setting, as well as follow up and inspection
  • Critical thinking, proactive attitude and strong communication skills required
  • Must be extremely articulate and present a professional image
  • Advanced experience with standard business applications especially MS Office suite (i.e., Word, Excel, PowerPoint)
  • Thrive as a team player in a fast paced, high energy, change oriented environment
  • Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc.,

and that any known infractions are communicated to the proper management immediately

  • Perform other related duties and assignments as required and as assigned by supervisor or manager

Job Requirements


QUALIFICATIONS

  • High school diploma or GED required, college experience preferred
  • Must be at least 18 years old
  • Minimum of 1 year administration experience within the last 3 years
  • At least 3 months customer service experience in a high volume customer service position 
  • Excellent oral and written communication skills
  • Continuously demonstrate a high sense of urgency
  • Knowledge of licensing processes, continuing education requirements and background check requirements recommended
  • Relationship management experience required
  • Must have a keen sense of attention to detail, take initiative and meet high pressure deadlines
  • Typing speed of at least 40 wpm
  • Must be flexible with availability and schedule based on business needs
  • Must be prompt and dependable
  • Excellent attendance history is required
  • Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks

 


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