Mandarin Chinese-English Bilingual Customer Service Representatives in Maryland, California, Illinois, Nevada at Teleperformance US

Date Posted: 3/5/2020

Job Snapshot

Job Description


Entry level position, call center representatives field customer inquiries and finding innovative ways to respond to varying questions and issues. Interact with customers in a collaborative and engaging environment, maintain confidentiality and security while assisting with needs to meet and exceed Client’s expectations.

Job Requirements


·        Respond respectively, carefully and effectively to handle all customer inquiries via phone and email

·        Provide excellent customer service through active listening

·        Maintain confidentiality and security of customer information

·        Follow up on customer inquiries in a timely manner

·        Proactively aim to resolve issues on the first call

·        Logical problem-solving skills and ability to multi-task



·        6 months customer service experience

·        Must be 18 years of age

·        Must have typing speed of 25 wpm

·        High School Graduate or GED

·        Must have ability to work various shifts influence by current business needs

·        Proficiency with desktop computer system and internet skills

·        Proven oral & written communication skills

·        Organization and work prioritization skills

·        Must pass background and drug tests

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