Overnight shifts available - Work at home CX Service Representative, 24/7 in Tallahassee, FL at Teleperformance US

Date Posted: 5/17/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/17/2020

Job Description


PURPOSE OF POSITION
Entry level position, call center representatives field customer inquiries and finding innovative ways to respond to varying questions and issues. Interact with customers in a collaborative and engaging environment, maintain confidentiality and security while assisting with needs to meet and exceed Client's expectations.

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

• Respond respectively, carefully and effectively to handle all customer inquiries via phone and email
• Provide excellent customer service through active listening
• Maintain confidentiality and security of customer information
• Follow up on customer inquiries in a timely manner
• Proactively aim to resolve issues on the first call
• Logical problem-solving skills and ability to multi-task
• BYOD-You must provide your own equipment

QUALIFICATIONS

• 6 months customer service experience
• Must be 18 years of age
• Must have typing speed of 25 wpm
• High School Graduate or GED
• Must have ability to work various shifts influence by current business needs
• Proficiency with desktop computer system and internet skills
• Proven oral & written communication skills
• Organization and work prioritization skills
• Must pass background
Teleperformance is an Equal Opportunity Employer

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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