Social Media Specialist - Content Moderator in El Paso, TX at Teleperformance US

Date Posted: 11/17/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    El Paso, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/17/2019

Job Description



About the Company

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

We are a team of 300,000 + passionate employees. Located in 80 counties with 400 + facilities and 218,000 workstations. Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.

Primary Duties, Responsibilities and Requirements

• Responsible for reviewing social media to ensure it adheres to established community guidelines
• Ability to work through invasive/disruptive content

• Effectively log and track social content
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Produce frequent reports that tracks all social engagements
• Performs other related duties and assignments as required and as assigned by supervisor
• Ability to react quickly and effectively
• Attention to detail
• Consistent follow up with all interactions and engagement, social media is a 24/7 medium that requires high level of engagement and immediate turnaround time.


Qualifications
• Familiar/actively engaged on social media
• One year previous customer service experience required
• Must be 18 years old
• Type 25 wpm
• High School Graduate or GED
• Logical problem solving skills and ability to multi-task
• Proven oral and written communication skills
• Must have availability to work various shifts
• Ability to use Windows operating systems and navigate between various windows
• Ability to work under pressure
• Continuously demonstrate a high sense of urgency
• Must have a keen sense of attention to detail, taking the initiative.
• Must be able to pass Background Check and Drug testing
• Possess a high level of Professionalism
• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
• Ability to understand and empathize issues

Teleperformance is an Equal Opportunity Employer

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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