Solution Consultants in Warren, MI at Teleperformance US

Date Posted: 1/23/2020

Job Snapshot

Job Description

 TAP Assessment/ Solutions Consultant


· Assessing client’s current technologies and related processes and providing solutions and recommendations for improvement

· Building digital business solutions and strategies that create long-term growth for clients

· Responsible for working with clients and internal teams to identify strategic capabilities that create competitive advantage. These capabilities may come in the form of process, information technology, organization enablement or knowledge.

· Use best practices, benchmarking and consultative tools to identify, align and change the factors that affect organizational performance

· Drive innovation by leveraging industry best practices, technology and automation that improve cost efficiency while delivering an enhanced Customer Service experience

· Ability to develop strategic and tactical transformation recommendations.

· Based on the client's strategic objectives, improve performance across their business through reshaping processes and using enabling technology effectively.

Job Requirements


· 6-8 years of strong BPO experience, understands operational dynamics and technologies

· Deep understanding of the contact center/BPO/outsourcing environment

· Understanding of contact center technologies and processes

· Having knowledge of trans-formative digital capabilities like Technology, Analytics and Process Consulting

· Demonstrated results-oriented with a successful track-record of managing and delivering multiple projects simultaneously

· Ability to adapt and succeed in a changing environment

· Flexible to travel

· Prior Solutions Consultant role in a tech firm is desirable

· Good to have digital transformational project experience across industries

· Innovative and outside the box thinker

· Able to handle and manage multiple projects simultaneously

· Good knowledge on current market trends, disruptions and developments in the technology space

· Must be an excellent communicator

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